Solution Questions Name* Email * Phone Number: Are you using Spa Marvel? Are you using Spa Marvel?Yes, I am a long time user of Spa MarvelYes, I am a new Spa Marvel userNo, I do not use Spa Marvel How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now Less than 1 day 1-2 days 3-5 days 5-10 days 10-14 days I don't think it has anything to do with the issue at hand Explain the difficulty that you are encountering: How old is your tub? How old is your tub?New or Less than 3 months old3 - 6 months old6-9 months old9-12 months old12-18 months old2 years old3 -5 years old5-10 years oldover 10 years old What brand of hot tub do you have? Did you use a plumbing cleaner/purge product prior to draining and refilling the spa, and if so, what brand did you use? This question relates to filtration of your spa: Does your tub have a hush pump (sometimes referred to as a ‘low speed circ pump’) or is it a programmable system where you tell it when to turn the filtration cycles on and off? This question relates to filtration of your spa: Does your tub have a hush pump (sometimes referred to as a ‘low speed circ pump’) or is it a programmable system where you tell it when to turn the filtration cycles on and off?Spa has a Hush/Circ Pump and runs 24 hoursSpa has programmable timeSpa is an Inflatable/SoftTub/other How many hours a day is the spa scheduled to filter for? How many hours a day is the spa scheduled to filter for?24 hours /Circ Pump/ Hush pump1-2 hours per day2-4 hours per day4-6 hours per day6-8 hours per dayMore than 8 hours per day How old are your filters? How old are your filters?New or Less than 3 months old3 - 6 months old6-9 months old9-12 months old12-18 months old18-24 months oldOver 2 years old Please describe your filter cleaning process - Click on ALL options that are applicable Please describe your filter cleaning process - Click on ALL options that are applicable Cleaner: Soak overnight in Filter Cleaning Solution Cleaner: Spray down with Filter Cleaner Cleaner: Do not use Filter Cleaner Rinse: at the sink, wash tub or bath tub Rinse: rinse through dishwasher Rinse: Power Washer Rinse: With garden hose pressure or specialty filter rinse attachment Other: I just buy new filters Other Filter Notes How often do you service or clean your filters? How often do you service or clean your filters? Once a Month Once a week Every 3 months Every 6 months Once a year As needed - depending on circumstance What is your current water source? What is your current water source?Municipal WaterWell WaterLake WaterIndependant Delivered WaterOther What are you using to shock your water? What are you using to shock your water?Non-chlorine shock - MPS oxidizerEnhanced shock - MPS Oxidizer & SanitizerSanitizer - Chlorine or Bromine Concentrated GranulesI don't use any shock What are you using as a sanitizer? What are you using as a sanitizer?Chlorine - GranulesChlorine - TabletsBromine - GranulesBromine - tabletsBromine - 2 part systemOzone/UVOther Sanitizer Notes What is your Free Chlorine reading? What is your Free Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm What is your Bromine reading? What is your Bromine reading? 0ppm 2ppm 4 ppm 6ppm 8ppm 10ppm 20ppm What is your Total Chlorine reading? What is your Total Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm What is your pH reading? What is your pH reading?6.8 or lower7.27.47.67.88.08.28.4 or higher What is your alkalinity reading? What is your alkalinity reading?0-40 ppm40-80 ppm80-120 ppm120-150 ppm150-180 ppm180-240 ppmOver 240 ppm What is your Hardness reading? What is your Hardness reading?Less than 50 ppm50-100 ppm100-200 ppm200-300 ppm300-500 ppmMore than 500ppm Do you see any flakes that look like pieces of dead skin or maybe appear as though someone threw a piece of tissue paper in the water and now there are bits of it suspended in the water, or accumulated in and around the filter? Do you see any flakes that look like pieces of dead skin or maybe appear as though someone threw a piece of tissue paper in the water and now there are bits of it suspended in the water, or accumulated in and around the filter? Yes No How long does your sanitizer last? How long does your sanitizer last?I cannot get a reading no matter what I tryDisappears within 24 hoursDisappears within 24-48 hoursLast 3-5 days Is the water clear? Is the water clear?Yes, It's crystal clearYes, water is clear but it has a tinge of colour (green, yellow, orange, red, brown etc)Mostly, there is a slight hazeNo, water is very cloudyTerrible, water looks like soup Is the water odour-free? Is the water odour-free?Yes, there is no smell to the waterNo, it smells like heavy chlorine or bromineNo, it has a musty smellNo, it smells like a pond or fishtank Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week? Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week?Less than 2 per week2-6 per week6-10 per week10-16 per weekMore than 16 per week If your hot tub didn’t begin with Spa Marvel, then why did you begin using Spa Marvel? i.e. what was the attraction, or what difficulties were you trying to overcome? Is there any other information you can provide that may help us in diagnosing this situation? Please let us know if you are using any specific chemicals, products or systems that will help us identify the totality of your set-up. Send Rash/Skin Irritation Questions Name* Email * Phone Number: Are you using Spa Marvel? Are you using Spa Marvel?Yes, I am a long time user of Spa MarvelYes, I am a new Spa Marvel userNo, I do not use Spa Marvel How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now Less than 1 day 1-2 days 3-5 days 5-10 days 10-14 days I don't think it has anything to do with the issue at hand After reading the article: Would you say that your rash/irritation sounds like what this article says? After reading the article: Would you say that your rash/irritation sounds like what this article says? Yes, this is exactly how I would describe it Yes, but it's not exactly like the article No, it doesn't seem to be reflective of my issue Can you describe the irritation/rash: What does it look like? Where is it located? Does the rash occur 4 to 48 hours after using the spa, and is it accompanied by a severe itch, and lasts 1 to 2 weeks? Does the rash occur 4 to 48 hours after using the spa, and is it accompanied by a severe itch, and lasts 1 to 2 weeks? Yes No Is this rash experienced in other pools or spas? Is this rash experienced in other pools or spas?Yes, When they use chlorineYes, When they use bromineYes, either chlorine or bromineNo I have not had a rash like this beforeNo I do not use other pools or spa How long after a fresh fill does it take for the rash/irritation to be experienced? How long after a fresh fill does it take for the rash/irritation to be experienced?Rash occurs 4 to 48 hours after using the spa, and is it accompanied by a severe itch, and lasts 1 to 2 weeksRash occurs almost immediatelyRash develops within 12 hoursRash develops within 12-24 hoursRash develops within 24-48 hours (1-2 days)Rash develops within 48-72 hours (2-3 days)It's really hard to tell when the rash starts How long does the rash/irritation last? How long does the rash/irritation last?Less than 24 hoursBetween 24-48 hours (1-2 days)Between 48-72 hours (2-3 days)Between 5-7 daysCan be as much as 14 days What are you using to shock your water? What are you using to shock your water?Non-chlorine shock - MPS oxidizerEnhanced shock - MPS Oxidizer & SanitizerSanitizer - Chlorine or Bromine Concentrated GranulesI don't use any shock What are you using as a sanitizer? What are you using as a sanitizer?Chlorine - GranulesChlorine - TabletsBromine - GranulesBromine - tabletsBromine - 2 part systemOzone/UVOther What is your Total Chlorine reading? What is your Total Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm What is your Free Chlorine reading? What is your Free Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm What is your Bromine reading? What is your Bromine reading? 0ppm 2ppm 4 ppm 6ppm 8ppm 10ppm 20ppm What is your alkalinity reading? What is your alkalinity reading?0-40 ppm40-80 ppm80-120 ppm120-150 ppm150-180 ppm180-240 ppmOver 240 ppm What is your Hardness reading? What is your Hardness reading?Less than 50 ppm50-100 ppm100-200 ppm200-300 ppm300-500 ppmMore than 500ppm What is your pH reading? What is your pH reading?6.8 or lower7.27.47.67.88.08.28.4 or higher Is the water clear? Is the water clear?Yes, It's crystal clearYes, the water is clear but there is a tinge of colour (eg: green, yellow, brown, orange etc.)Mostly, there is a slight hazeNo, water is very cloudyTerrible, water looks like soup Do you have trouble with persistently cloudy water? Do you have trouble with persistently cloudy water?Yes, water is constantly cloudy water even when I shock and no one uses the spa/hot tubSometimes, water goes cloudy but it clears up with a proper shockNo, I have never had this issue before How long does your sanitizer last? How long does your sanitizer last?I cannot get a reading no matter what I tryDisappears within 24 hoursDisappears within 24-48 hoursLast 3-5 days Are you on any medication: particularly heart/blood pressure medication? Are you on any medication: particularly heart/blood pressure medication? Yes - I am taking heart / blood pressure medication No - I am not taking any heart / blood pressure medication Unsure - I have other medications that i do not know if it could cause a reaction Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week? Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week?Less than 2 per week2-6 per week6-10 per week10-16 per weekMore than 16 per week Is there any other information that you think could be important for us to know that could be of interest? Send
