Not using Spa Marvel

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Explain the difficulty that you are encountering:

How old is your tub?

This question relates to filtration of your spa: Does your tub have a hush pump (sometimes referred to as a ‘low speed circ pump’) or is it a programmable system where you tell it when to turn the filtration cycles on and off?

How many hours a day is the spa scheduled to filter for?

What brand of hot tub do you have?

How old are your filters?

Please describe your filter cleaning process (i.e. do you soak them in a filter cleaning solution prior to rinsing?)

Then how do you rinse them? i.e. in the sink, with a hose, pressure washer, dishwasher, shower, etc.

What is your pH reading? Alkalinity reading? Sanitizer (chlorine/bromine) reading? Total Hardness reading (if you know it)?

Are you using municipally treated water or well water?

Have you had difficulty maintaining a sanitizer (chlorine/bromine) reading? i.e. do you add it and the next day it is gone? And if so, how long have you had this issue?

Do you see any flakes that look like pieces of dead skin or maybe appear as though someone threw a piece of tissue paper in the water and now there are bits of it suspended in the water, or accumulated in and around the filter?

Is the water odour-free?

Is the water clear?

Has there been an unusually high bather load prior to encountering the water quality issues that you are experiencing?

Is there any other information you can provide that may help us in diagnosing this situation?