General Information Questions

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Are you using Spa Marvel? Are you using Spa Marvel?Yes, I am a long time user of Spa MarvelYes, I am a new Spa Marvel userNo, I do not use Spa Marvel

How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now How many days after the introduction of Spa Marvel Water Treatment did you start to encounter the issues you have now Less than 1 day 1-2 days 3-5 days 5-10 days 10-14 days I don't think it has anything to do with the issue at hand

Explain the difficulty that you are encountering:

How old is your tub? How old is your tub?New or Less than 3 months old3 - 6 months old6-9 months old9-12 months old12-18 months old2 years old3 -5 years old5-10 years oldover 10 years old

What brand of hot tub do you have?

What is the volume of your spa in gallons/litres?

Did you use a plumbing cleaner/purge product prior to draining and refilling the spa, and if so, what brand did you use?

This question relates to filtration of your spa: Does your tub have a hush pump (sometimes referred to as a ‘low speed circ pump’) or is it a programmable system where you tell it when to turn the filtration cycles on and off? This question relates to filtration of your spa: Does your tub have a hush pump (sometimes referred to as a ‘low speed circ pump’) or is it a programmable system where you tell it when to turn the filtration cycles on and off?Spa has a Hush/Circ Pump and runs 24 hoursSpa has programmable timeSpa is an Inflatable/SoftTub/other

How many hours a day is the spa scheduled to filter for? How many hours a day is the spa scheduled to filter for?24 hours /Circ Pump/ Hush pump1-2 hours per day2-4 hours per day4-6 hours per day6-8 hours per dayMore than 8 hours per day

How old are your filters? How old are your filters?New or Less than 3 months old3 - 6 months old6-9 months old9-12 months old12-18 months old18-24 months oldOver 2 years old

Please describe your filter cleaning process - Click on ALL options that are applicable Please describe your filter cleaning process - Click on ALL options that are applicable Cleaner: Soak overnight in Filter Cleaning Solution Cleaner: Spray down with Filter Cleaner Cleaner: Do not use Filter Cleaner Rinse: at the sink, wash tub or bath tub Rinse: rinse through dishwasher Rinse: Power Washer Rinse: With garden hose pressure or specialty filter rinse attachment Other: I just buy new filters Other

Filter Notes

How often do you service or clean your filters? How often do you service or clean your filters? Once a Month Once a week Every 3 months Every 6 months Once a year As needed - depending on circumstance

What is your current water source? What is your current water source?Municipal WaterWell WaterLake WaterIndependant Delivered WaterOther

What are you using to shock your water? What are you using to shock your water?Non-chlorine shock - MPS oxidizerEnhanced shock - MPS Oxidizer & SanitizerSanitizer - Chlorine or Bromine Concentrated GranulesI don't use any shock

What are you using as a sanitizer? What are you using as a sanitizer?Chlorine - GranulesChlorine - TabletsBromine - GranulesBromine - tabletsBromine - 2 part systemOzone/UVOther

Sanitizer Notes

What is your Free Chlorine reading? What is your Free Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm

What is your Bromine reading? What is your Bromine reading? 0ppm 2ppm 4 ppm 6ppm 8ppm 10ppm 20ppm

What is your Total Chlorine reading? What is your Total Chlorine reading? 0ppm 0-1ppm 1 ppm 3ppm 5ppm 10ppm

What is your pH reading? What is your pH reading?6.8 or lower7.27.47.67.88.08.28.4 or higher

What is your alkalinity reading? What is your alkalinity reading?0-40 ppm40-80 ppm80-120 ppm120-150 ppm150-180 ppm180-240 ppmOver 240 ppm

What is your Hardness reading? What is your Hardness reading?Less than 50 ppm50-100 ppm100-200 ppm200-300 ppm300-500 ppmMore than 500ppm

Do you see any flakes that look like pieces of dead skin or maybe appear as though someone threw a piece of tissue paper in the water and now there are bits of it suspended in the water, or accumulated in and around the filter? Do you see any flakes that look like pieces of dead skin or maybe appear as though someone threw a piece of tissue paper in the water and now there are bits of it suspended in the water, or accumulated in and around the filter? Yes No

How long does your sanitizer last? How long does your sanitizer last?I cannot get a reading no matter what I tryDisappears within 24 hoursDisappears within 24-48 hoursLast 3-5 days

Is the water clear? Is the water clear?Yes, It's crystal clearYes, water is clear but it has a tinge of colour (green, yellow, orange, red, brown etc)Mostly, there is a slight hazeNo, water is very cloudyTerrible, water looks like soup

Is the water odour-free? Is the water odour-free?Yes, there is no smell to the waterNo, it smells like heavy chlorine or bromineNo, it has a musty smellNo, it smells like a pond or fishtank

Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week? Let's assume one bather uses the spa 2 times a day that would equal 2 uses. How many USES does the spa have per week?Less than 2 per week2-6 per week6-10 per week10-16 per weekMore than 16 per week

If your hot tub didn’t begin with Spa Marvel, then why did you begin using Spa Marvel? i.e. what was the attraction, or what difficulties were you trying to overcome?

Is there any other information you can provide that may help us in diagnosing this situation? Please let us know if you are using any specific chemicals, products or systems that will help us identify the totality of your set-up.